Join our mailing list!






Online Payments


Return to Help Index
International Orders
Do I have to pay Import taxes (VAT, GST, etc)?
  For your convenience, we normally ship international orders as "GIFT" with low customs value.  If you prefer a different classification, indicate this in the order notes when you check out.  You take full responsibility for any delays, taxes or duties which may be charged by your country.

Orders are shipped from USA.
Do you have any shop or dealer in my country?
  To find shops around the world carrying our products, take a look at our Dealer List
How long will shipping take?
  We have many shipping options.  Once you add the product to your shopping cart, enter your address and you can see the different options.  Some options have a wide range of time (for example: "6 to 20 days" for first class mail), because the postal system in each country can be very different.  For Canada, UK, France, Germany we usually see shipments in the faster side of the range.
Do you ship to my country?
  We ship to most countries.  Just add a product to your shopping cart, then in the shopping cart you can select from a list of countries to see the shipping costs.  If your country isn't listed, just send us an email and we'll see if we can add it.
What are my payment choices?
  We accept payment by:

PayPal, VISA, Mastercard, Discover, American Express, JCB, Google Checkout, WebMoney.

Wire Transfer:  Orders over $200 may pay by wire transfer, contact us for more information.

PayPal: We highly recommend PayPal instead of a Wire Transfer for small orders.  You can easily make an account at www.PayPal.com, they have offices in many countries around the world.

Diners Club: Most Diners cards will work by selecting "Mastercard" at checkout.

WebMoney: Contact us for payment account
When will my order ship and what are my shipping charges?
  Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
What is the return policy?
  Please click here for more information on returning an item